FAQ

Q?

DO YOU HAVE A HYGIENIST?

A.   We have a qualified Oral Health Therapist who works in conjunction with the dentist to provide you with the best preventative care.

Q?

THE DIFFERENCE IN SEEING THE HYGIENIST FOR A CLEAN & THE DENTIST FOR A CLEAN?

A.   There is no difference in the cost, the Oral Health Therapist has specialized equipment and our dentists like to work in conjunction with the Oral Health Therapist, to provide you with a comprehensive clean.

Q?

ARE YOU ABLE TO REMOVE OLD AMALGAM FILLINGS?

A.   Yes we can, each case presents differently and a consultation with the dentist is the best way to determine what the best solution is for you.

Q?

HOW OLD SHOULD MY CHILD BE WHEN THEY FIRST COME TO THE DENTIST?

A.   Excluding accidents, our dentists like your child to come with you once when you come to the dentist, so they get used to the surgery and the dentist. We call it coming for a ride in the chair and most youngsters find it fun to see all the “gadgets” at work. We like to start our youngsters at about age 3 with a comprehensive examination and regular check-ups.

Q?

CAN I USE MY PRIVATE HEALTH FUND CARD AND/OR CREDIT CARD TO PAY?

A.   Yes, we have HICAPS and eftpos facilities on site, so payment is easy.

Q?

HOW MUCH WILL I GET BACK FROM MY PRIVATE HEALTH FUND?

A.   Each health fund is different and it will depend on your level of cover. If you would like to plan ahead, we can provide an examination and develop a treatment plan for you, this will have the item numbers for the treatment you require and you can contact your health fund who will be able to tell you what rebate you will receive for these item numbers.

Q?

DO YOU DO SINGLE APPOINTMENT PORCELAIN CROWNS?

A.   Yes, we use the CEREC Cad Cam system, however this is not suitable for every tooth,
and we recommend you consult with your dentist to see if this is the treatment most
suited to you.

Q?

WHY SHOULD I COME AND SEE THE DENTIST EVERY 6 MONTHS?

A.   The Dentist recommends six monthly visits to maintain good Oral Health, this helps keep a check on any problems that maybe developing or catch problems early. Once our adult teeth erupt they are with us for life and we only have one set. It is worth looking after them. Early detection is important and most Private Health Funds contribute to 2 visits every year.

Q?

DO YOU DO EXTRACTIONS?

A.   Yes we do, your dentist will advise you if the tooth in question is suitable for extraction or if it is impacted and needs referral to a specialist.

Q?

CAN YOU GIVE QUOTES OVER THE PHONE?

A.   Until your dentist sees you, it is not possible to know what treatment you need or the treatment that is best suited to you and your budget. It is always explained to patients that a rough estimate over the phone may have many variations once the dentists has examined you and options for treatment are discussed.

Q?

THE DIFFERENCE BETWEEN TAKE HOME TOOTH WHITENING & IN CHAIR TOOTH WHITENING?

A.   Take home tooth whitening involves taking impressions and making custom fit whitening trays and supplying the gel that is applied to the trays and then worn at home.  Usually the trays are worn for 30 minutes per day until you get the desired results, however your Oral Health Therapist will be able to recommend the time regime best for you.  In chair tooth whitening is applied by your Oral Health Therapist directly to the teeth in chair and so is able to be a much stronger solution. This is a single visit treatment with more immediate results.